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Frequently asked questions
Got questions? Visit our FAQ section for quick answers to the most common queries.
We provide an extensive range of customized printed products, including business cards, t-shirts, mugs, posters, banners, promotional items, stationery, and more. If you can envision it, we can print it!
We provide an extensive range of customized printed products, including business cards, t-shirts, mugs, posters, banners, promotional items, stationery, and more. If you can envision it, we can print it!
We support multiple file formats, including JPG, PNG, PDF, EPS, and AI. To ensure optimal print quality, we recommend submitting high-resolution files in CMYK color mode.
Our standard production time ranges from 2-5 business days, depending on the complexity of your order. Shipping duration varies based on your location and the shipping method chosen at checkout. Expedited shipping options are also available for faster delivery.
Absolutely! We provide sample prints for most products, allowing you to evaluate the print quality and design before proceeding with a bulk order.
Yes, we do! Bulk orders for the same or similar items qualify for special discounts. Contact our customer service team for a tailored quote or to discuss pricing for your specific needs.
We are committed to ensuring your satisfaction. If your order has a printing error or is damaged during shipping, we’ll work to provide a replacement or refund. Please note that customized items cannot be returned unless there is an error on our part.
Absolutely! Our skilled design team is here to help you create or refine your design. You can upload your own artwork, or we can collaborate with you to bring your vision to life. Design assistance may incur an additional fee based on the complexity of the project.
We accept a variety of secure payment options, including credit/debit cards (Visa, MasterCard, American Express), PayPal, E-Transfer, and other online payment methods. Rest assured, your payment details are handled securely for a safe transaction.
Once your order ships, we’ll email you a tracking number. You can monitor your shipment through the courier’s website or by logging into your Printvive account.
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