1. What products do you offer at Printvive?
We offer a wide range of customized printed products, including business cards, t-shirts, mugs, posters, banners, promotional items, stationery, and much more. If you can imagine it, we can print it!

2. How do I place an order for customized products?
You can place an order through our website by selecting the product you want, choosing your customization options, and uploading your design or artwork. If you need help with the design, our team is available to assist you.

3. What file formats do you accept for custom designs?
We accept a variety of file formats, including JPG, PNG, PDF, EPS, and AI. For the best print quality, we recommend high-resolution files in CMYK color mode.

4. How long does it take to print and ship my order?
Our typical production time is 2-5 business days, depending on the complexity of your order. Shipping times vary based on your location and the selected shipping method. Expedited shipping options are available.

5. Can I get a sample before placing a large order?
Yes! We offer sample prints for most products so you can review the print quality and design before committing to a bulk order.

6. Do you offer bulk discounts for large orders?
Absolutely! We offer discounts for large quantities of the same or similar items. Contact our customer service team for a quote on bulk orders or to discuss specific pricing for your needs.

7. What is your return or refund policy?
We strive for complete customer satisfaction. If there’s an issue with your order, such as a printing error or damage during shipping, we’ll work with you to provide a replacement or refund. Customized items cannot be returned unless there’s an error on our part.

8. Can you help with designing my product?
Yes! Our experienced design team can assist with creating or refining your design. You can either upload your artwork, or we can work with you to bring your vision to life. Design assistance may come with an additional fee, depending on the complexity.

9. What are your payment methods?
We accept a variety of secure payment methods, including:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ E-Transfer
✔ Other online payment options

Your payment information is processed securely to ensure a safe transaction.

10. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can track your package directly through the courier’s website or by logging into your Printvive account.